This book defines management mistakes and offers a variety of models to classify and interpret them. Six case studies describe management mistakes and are followed by commentaries by experts in the field of healthcare management, indicating steps that might have produced more positive outcomes.

While increasing attention has been directed recently toward recognizing and reducing medical errors, healthcare organizations have yet to benefit from a similar scrutiny of management mistakes. Serving as a call to action for health care managers throughout the world, this book addresses the information gap on this critical issue.