Phyllis Olins holds a master’s degree in counseling and has trained extensively in conflict mediation. She was appointed to the California State Advisory Commission for at-risk intervention and was awarded by the San Diego County of Education in May of 2009 for work in community relations. She currently offers conflict counseling to individuals and groups. Her book, How Not to Be a Jerk or a Victim; Step by Step Resolution from Conflict to Opportunity, offers a unique path to peace and self-discovery.