Kindness can feel like the first thing to go when resources are stretched and demands keep piling up. But when exhaustion, friction, and change are part of daily life, kindness isn't a soft extra. It's a strategy for survival and for creating cultures that work.

The Kindness Toolkit is a practical, down-to-earth guide for anyone trying to do good work in challenging conditions. Whether you're recovering from burnout, trying to stop it before it starts, navigating difficult conversations, or leading others through uncertainty, this book offers real tools to help you move forward with empathy and impact. With a focus on self-care, compassionate leadership, and clear communication, this essential guide provides tips, advice, coaching exercises, real-life examples, and actionable strategies for managers and leaders on incorporating kindness into their workplaces.

Written by a visionary and compassionate leader with over 20 years of senior leadership experience in libraries and higher education, this essential resource is your companion for building a more sustainable, human way of working.