The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to: . Communicate mindfully . Interpret body language . Develop a growth mind-set . Work with frustrated families, angry physicians, and uncooperative colleagues . Deal with gossip, harassment, and other tough topics . Successfully address workloads, management styles, and other tricky subjects . Improve the patient experience . Overcome conversation traps