In this book, you'll learn how coaching can help you create amazing change in your company. When directive management is replaced by coaching, instead of a hierarchy, mutual support appears, instead of accusations, a fair assessment, external motivation is replaced by internal one, barriers collapse and teams are formed, changes no longer scare, but delight, and the staff thinks not about how to please the boss, but about how to satisfy the customer. Become a mentor-coach for your subordinates - and you yourself will be surprised at how much both relationships in the company and work results will improve.