What makes the diff erence between an ordinary professional and an extraordinary one? A mastery of business manners. That's why Ann Marie Sabath's pocket-sized guide to business etiquette emergencies is indispensable for new hires and college graduates just starting out, as well as a valuable tool for career veterans looking to add fi nesse to their workplace repertoire. Unlike encyclopedic etiquette books that run over with irrelevant advice, One Minute Manners is the source for quick solutions to the most awkward situations any professional will ever face at work-as taught by Sabath during her twenty years of domestic and international etiquette consulting for Fortune 500 companies. In her trademark, easy-to-understand style, Sabath assists professionals in overcoming awkward situations such as: • A bore has latched on to you at a company event. How do you tactfully break away? • You've mistakenly forwarded a confidential message to the wrong person. Now what? • You show up for a client meeting only to realize that you're dressed too casually. What do you do? • You want to introduce a client; however, his name has escaped you. What do you do to get the person to say his name? Covering everything from how to deal with the fallout from a hasty e-mail to discreetly letting a server know you are picking up the bill for everyone at the table, One Minute Manners minimizes business awkwardness and maximizes your chances for professional success.